Redirected URL is invalid error when logging in to Mural in MS Teams and Zoom

Incident Report for Mural

Postmortem

What happened?

At around 05:43 UTC we started to receive notifications from Mural users that were unable to log in via 3rd party integrations. Access to Mural via www.mural.co was not impacted.

A database migration affected integrations and Mural API apps, temporarily resulting in duplicate documents. This had the effect of redirect URLs for these apps not being returned in the API response, and authentication failing. After the problem was identified, the duplicate documents were removed and normal integration and Mural API app authentication was restored at 13:45 UTC.

Summary

Access to Mural via 3rd party integrations, Microsoft Teams and Zoom, was interrupted from 05:43 UTC to 13:45 UTC for a total of 8 hours and 2 minutes.

What we've done to avoid this happening again

We are developing more robust test mechanism for database migrations and expanding our documentation around the steps to follow.

Posted Mar 07, 2023 - 18:03 GMT-03:00

Resolved

This issue has been resolved.

Posted Jan 19, 2023 - 11:45 GMT-03:00

Monitoring

A fix has been deployed for this issue and we are currently monitoring its results. We will keep this page updated as soon as we have more information.

Please check our status page for the most up-to-date info: status.mural.co/

Posted Jan 19, 2023 - 10:45 GMT-03:00

Update

We are continuing to work on a fix for this issue. We apologize for any inconvenience caused and appreciate your patience.

Please check our status page for the most up-to-date info at status.mural.co/

Posted Jan 19, 2023 - 07:42 GMT-03:00

Identified

We’re experiencing a service disruption preventing access to Mural from the Microsoft Teams and Zoom apps. The issue has been identified and our team is working on correcting this. We'll update this message as soon as we have more details.

Please check our status page for the most up-to-date info at status.mural.co/

Posted Jan 19, 2023 - 06:40 GMT-03:00

Investigating

We’re experiencing a service disruption preventing access to Mural from the Microsoft Teams and Zoom applications. Access from our web interface, Windows and MacOS applications is not affected.

We are currently investigating the root cause and will keep this page updated as soon as we have more information to share. We apologize for any inconvenience caused and appreciate your patience.

Please check our status page for the most up-to-date info at status.mural.co/

Posted Jan 19, 2023 - 05:36 GMT-03:00