All Systems Operational

About This Site

We continuously monitor the status of MURAL and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to MURAL and do not see a notice posted, please email support@mural.co.

MURAL Application Operational
90 days ago
99.96 % uptime
Today
Authentication ? Operational
90 days ago
99.9 % uptime
Today
Billing ? Operational
90 days ago
100.0 % uptime
Today
Canvas ? Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
99.97 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
MURAL Database ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Realtime collaboration ? Operational
90 days ago
99.81 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Learning ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Resolved - The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved.

We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Dec 5, 19:12 GMT-03:00
Monitoring - We've implemented a fix that should resolve the issue with PDF and PNG exports. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

If you were impacted by this incident and were unable to export your mural, you will need to initiate the export again.

Note that a side-effect of this incident is that mural thumbnails were not being generated correctly. If your mural is missing a thumbnail, you can correct this by opening your mural and editing it. This will trigger a new thumbnail to be generated.

Dec 5, 18:35 GMT-03:00
Identified - We believe the issue has been identified and our team is working on fixing it. We'll update this message as soon as we have more details.
Dec 5, 18:10 GMT-03:00
Investigating - Exports of murals are taking longer than usual to process. We're investigating the issue and will restore normal service as quickly as possible.

Please check our status page for the most up-to-date info 👉 status.mural.co/

Dec 5, 17:27 GMT-03:00
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Resolved - The fix we have deployed has restored our service and the "Workspace members" page is now fully functional again. Workspace admins are now able to view and edit their workspace members as needed.
We appreciate your patience while we worked through this issue and apologize again for any inconveniences caused.

Dec 2, 18:49 GMT-03:00
Monitoring - A fix has been deployed for this issue and we are currently monitoring its results. We will keep this page updated as soon as we have more information.
Please check our status page for the most up-to-date info: status.mural.co/

Dec 2, 17:49 GMT-03:00
Identified - We have identified the root cause of this issue and we are currently working on a fix. We will continue to update this page as soon as we have more information.
Please check our status page for the most up-to-date info: status.mural.co/

Dec 2, 17:42 GMT-03:00
Update - We’re experiencing a service disruption causing the “Workspace members” page within MURAL workspaces to display a blank page — workspace admins are therefore unable to view or edit the members within a workspace.
We are currently investigating the root cause of this issue and will update this page as soon as we have more information to share. We apologize for any inconveniences caused and appreciate your patience.
Please check our status page for the most up-to-date info :point_right: status.mural.co/

Dec 2, 17:35 GMT-03:00
Investigating - We’re experiencing a service disruption causing the “Workspace members” page within MURAL workspaces to display a blank page — workspace admins are therefore unable to view or edit the members within a workspace.
We are currently investigating the root cause of this issue and will update this page as soon as we have more information to share. We apologize for any inconveniences caused and appreciate your patience.
Please check our status page for the most up-to-date info :point_right: status.mural.co/

Dec 2, 17:23 GMT-03:00
Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 08:12 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 07:17 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Nov 30, 07:13 GMT-03:00
Identified - The issue has been identified and a fix has been implemented.
Nov 30, 07:13 GMT-03:00
Investigating - MURAL is experiencing connection issues, leaving users unable to collaborate, seeing a 'Trying to Reconnect' message. We're investigating and will restore regular service ASAP.

Please check our status page for the most up-to-date info 👉 status.mural.co/

Nov 30, 07:05 GMT-03:00
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Postmortem - Read details
Dec 7, 17:34 GMT-03:00
Resolved - At around 15:00 UTC we started to receive notifications from MURAL users that were unable to access their content. The issue appears to have been caused by one of MURAL's security measures, which identified certain actions as potentially malicious. This resulted in a number of MURAL users having their IP addresses blocked.

We have modified this configuration to ensure users can log in. We are investigating the root cause and will publish a postmortem on our Status Page once we have full details and corrective actions.

Nov 24, 17:00 GMT-03:00