MURAL Collaboration Issue

Incident Report for Mural

Resolved

What happened?

At 16:13 UTC on Wednesday 23rd March we detected a latency increase in the MURAL application. This resulted in collaboration sessions being terminated and users being unable to log back in to MURAL.

MURAL's engineers quickly identified the cause of the increased latency and deployed a fix. Latency returned to normal levels and full service was resumed at 16:30 UTC.

MURAL will be conducting an in-depth root cause analysis to determine how to prevent this issue from occurring again.

Posted Mar 23, 2022 - 13:30 GMT-03:00