Some users are receiving an "Offline" message when working in Mural

Incident Report for Mural

Resolved

Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved.

We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.
Posted Nov 25, 2025 - 09:05 GMT-03:00

Monitoring

Users are now able to successfully access and create content in Mural. We continue to monitor the situation.
Posted Nov 25, 2025 - 08:14 GMT-03:00

Investigating

Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible.

Please check our status page for the most up-to-date info: status.mural.co/
Posted Nov 25, 2025 - 07:04 GMT-03:00
This incident affected: Mural Application (Authentication).