MURAL Collaboration Issue
Incident Report for MURAL
Resolved
The fix we implemented earlier has been successful in resolving the real-time collaboration issue and full service has been restored.

We apologize for the inconvenience this interruption caused and will be conducting a full review to avoid a repeat in the future.
Posted Jun 10, 2022 - 15:02 GMT-03:00
Monitoring
A fix has been deployed and the issue with real-time collaboration should be resolved. If you are not seeing other real-time collaborators, please refresh your browser tab. If you still do not see your real-time collaborators, please get in touch with our Customer Support team via support@mural.co.
Posted Jun 10, 2022 - 13:44 GMT-03:00
Identified
We have identified the cause of the real-time collaboration delays. We're preparing a correction to resolve this.
Posted Jun 10, 2022 - 13:37 GMT-03:00
Investigating
Some users are currently experiencing a real-time collaboration issue. We're investigating the issue. We will restore regular service as quickly as possible.

Please check our status page for the most up-to-date info: status.mural.co
Posted Jun 10, 2022 - 13:32 GMT-03:00
This incident affected: MURAL Application (Realtime collaboration).