Users are unable to sign In to MURAL
Incident Report for MURAL
Postmortem

What Happened?

At 09:43 UTC on September 23rd 2022 our automated monitoring indicated that users were receiving intermittent errors when trying to access MURAL. We determined that the issues were being caused by a recent code change which unexpectedly impacted our infrastructure capacity. We were able to provisionally mitigate this by increasing capacity, resolving the issue definitively through an updated code change.

Summary

This incident impacted service availability from 09:43 UTC to 10:42 UTC, for a total of 1 hour of intermittent downtime. No data was lost, however some members would have experienced troubles accessing their MURAL data.

What we’ve done to avoid this happening again

We are documenting the constraints identified through this outage as guidance for future changes. In addition to this we are reviewing our automated infrastructure capacity management to ensure we stay within acceptable parameters.

We are also reviewing protocols to maintain system stability, should this specific issue occur again.

Posted Oct 13, 2022 - 18:42 GMT-03:00

Resolved
The issue is now resolved and users are able to sign back into MURAL correctly.

Once again, we'd like to apologize for any disruption this might have caused.
Posted Sep 23, 2022 - 08:31 GMT-03:00
Monitoring
The issue has been mitigated and users are now able to sign back into MURAL; we continue to monitor the situation. Once again, we'd like to apologize for any disruption this might have caused.

Please check our status page for the most up-to-date info 👉 status.mural.co/
Posted Sep 23, 2022 - 07:28 GMT-03:00
Investigating
Users may be intermittently unable to sign in to MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP.

Please check our status page for the most up-to-date info 👉 status.mural.co/
Posted Sep 23, 2022 - 07:09 GMT-03:00
This incident affected: MURAL Application (Authentication).