On Friday, June 17 2022 at 22:20 UTC, our email service provider incorrectly identified a security risk with MURAL’s account. As a precaution, our email service provider suspended MURAL’s account. This resulted in MURAL product emails (for example: invitations to join a mural) not sending.
MURAL worked with our email service provider to restore service as quickly as possible. Together with our service provider we implemented a fix at 02:50 UTC on June 18th, which restored full service and allowed the pending emails to be sent. We continued to monitor the results of the fix until 04:00 UTC, at which time the incident was closed.
MURAL’s platform remained available throughout this incident. There was a delay of 2 hours and 50 minutes sending product emails, but this did not impact service availability.