tag:status.mural.co,2005:/historyMural Status - Incident History2024-03-29T02:23:33-03:00Muraltag:status.mural.co,2005:Incident/201781102024-03-06T15:59:10-03:002024-03-18T10:10:08-03:00Users getting prompted to leave the network to continue<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:59</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:56</var> GMT-03:00</small><br><strong>Monitoring</strong> - We have received several notifications that users were prompted to leave the network in order to continue, causing them to be automatically signed out from the Mural app.<br /><br />We have now detected the root cause and applied a fix, so we are now monitoring its effects.</p>tag:status.mural.co,2005:Incident/198935662024-02-02T12:30:47-03:002024-02-02T12:30:47-03:00Users are unable to sign In to Mural<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:34</var> GMT-03:00</small><br><strong>Monitoring</strong> - We have implemented a change to correct the access issues users were experiencing. This appears to have resolved the issue. We are monitoring the results to ensure the system remains stable.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:27</var> GMT-03:00</small><br><strong>Investigating</strong> - Users are currently unable to sign in to Mural. We're investigating the issue and will restore regular service ASAP.<br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/198226982024-01-24T20:35:49-03:002024-01-24T20:35:49-03:00Users are unable to consistently sign In to Mural<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>20:35</var> GMT-03:00</small><br><strong>Resolved</strong> - The issue has been resolved and we have confirmed error messages have ceased to be displayed on the Mural application. We apologize for any inconveniences caused and appreciate your patience while we implemented a fix.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>19:35</var> GMT-03:00</small><br><strong>Monitoring</strong> - We have identified the root cause of this issue and have already implemented a fix which seems to have stabilized the Mural application, as error messages are no longer being displayed. <br />We will continue to monitor the app's behavior during the next hour to ensure our service is effectively restored.<br /><br />Please check our status page for the most up-to-date info: status.mural.co/</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>19:09</var> GMT-03:00</small><br><strong>Investigating</strong> - Users are experiencing an inconsistent experience signing in to Mural, resulting in different error messages being displayed or the Mural application failing to load.<br />We know this is disrupting your use of Mural. We're investigating the issue and will restore regular service ASAP.<br />Please check our status page for the most up-to-date info: status.mural.co/</p>tag:status.mural.co,2005:Incident/197277332024-01-16T18:46:14-03:002024-01-16T18:46:14-03:00Mural Notifications Delay<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>18:46</var> GMT-03:00</small><br><strong>Resolved</strong> - We have determined that the change implemented previously has successfully resolved this issue, therefore restoring Mural's service to fully operational. We appreciate your patience while we were working on finding a solution and apologize for any inconveniences.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:46</var> GMT-03:00</small><br><strong>Monitoring</strong> - We've implemented a change that should resolve the issue. We're monitoring the results of this change and will update this message by 22:45 to confirm this is working as expected.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:20</var> GMT-03:00</small><br><strong>Update</strong> - We are still investigating the delays in sending transactional emails. We will post the next update here as soon as there is progress, or by 22:20 CET at the latest.<br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:20</var> GMT-03:00</small><br><strong>Update</strong> - We are still investigating the delays in sending transactional emails. We will post the next update here as soon as there is progress, or by 21:20 CET at the latest.<br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>15:20</var> GMT-03:00</small><br><strong>Investigating</strong> - We're experiencing a service disruption that is causing notifications, including password reset emails, to not be delivered. We're investigating the issue and will restore regular service ASAP.<br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/196156152024-01-04T20:11:51-03:002024-01-04T20:11:51-03:00Mural collaboration issue - right-clicking on objects within the canvas causes Mural to display a blank screen<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>20:11</var> GMT-03:00</small><br><strong>Resolved</strong> - We have confirmed right-clicking on a Mural canvas no longer causes a blank page, and therefore consider this issue to be resolved.<br />We apologize once again for any inconveniences caused and thank you for your patience while we reached a resolution.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>19:11</var> GMT-03:00</small><br><strong>Monitoring</strong> - We have identified the root cause of this issue and have already implemented a fix. We will continue to monitor its progress to make sure our resolution has been effective. We appreciate your patience.<br />Please check our status page for the most up-to-date info: status.mural.co/</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>19:01</var> GMT-03:00</small><br><strong>Investigating</strong> - Some users are currently experiencing issues with murals crashing or displaying a blank screen when they right-click on an object within the canvas. We are currently investigating this behavior and will do our best to restore our regular service as soon as possible. We apologize for any inconveniences caused.<br />Please check our status page for the most up-to-date info: status.mural.co/</p>tag:status.mural.co,2005:Incident/195004872023-12-21T18:20:43-03:002023-12-21T18:20:43-03:00Some users are unable to sign in to Mural<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>18:20</var> GMT-03:00</small><br><strong>Resolved</strong> - The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.<br /><br />We apologize for the inconvenience this interruption caused and thank you for your patience whilst our teams were working on it.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>16:06</var> GMT-03:00</small><br><strong>Monitoring</strong> - We have restarted some services, which appears to have resolved the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>16:01</var> GMT-03:00</small><br><strong>Investigating</strong> - Some users are currently experiencing issues signing into Mural. We're investigating the issue and will restore regular service as quickly as possible.<br /><br />Please check our status page for the most up-to-date info: status.mural.co/</p>tag:status.mural.co,2005:Incident/193224952023-12-04T21:21:04-03:002023-12-07T14:29:35-03:00Users are unable to sign In to Mural<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>21:21</var> GMT-03:00</small><br><strong>Resolved</strong> - Full service has been restored and this incident is now resolved.<br /><br />We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:42</var> GMT-03:00</small><br><strong>Monitoring</strong> - User are able to log in to Mural and full service has been restored. We are currently monitoring system stability and will update this message as soon as additional details become available.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:34</var> GMT-03:00</small><br><strong>Investigating</strong> - Users are currently unable to sign in to Mural. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP.<br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/191066542023-11-13T19:00:31-03:002023-11-16T09:54:42-03:00Mural users are unable to log in<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>19:00</var> GMT-03:00</small><br><strong>Resolved</strong> - The correction we implemented earlier has been successful in resolving the issue and full service has been resolved.<br /><br />Some users reported connectivity issues after the earlier correction. In all cases this has been solved by clearing browser cache and using the link app.mural.co/bye to clear any previous session data.<br /><br />We apologize for the inconvenience this interruption caused. We will be conducting a full review will publish a root cause analysis in the coming days.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>13:58</var> GMT-03:00</small><br><strong>Monitoring</strong> - The performance degradation issue has been addressed and service has returned to normal.<br /> <br />Users can resume logging in and using Mural as normal.<br /> <br />We'll continue to monitor the results of our corrections ensure service remains stable, and will publish a full root cause analysis in the coming days.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>13:34</var> GMT-03:00</small><br><strong>Update</strong> - The issue with logging in to Mural has been largely resolved. Users that were unable to access Mural should be able to log in again.<br /><br />There continues to be an intermittent performance degradation. Our team are investigating and we will continue to update our status page as this develops.<br /><br />Stay up-to-date with the latest info via 👉 status.mural.co</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:48</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We appreciate your patience while we resolve this.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>11:53</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We appreciate your patience while we resolve this.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:57</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We appreciate your patience while we resolve this.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:06</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:58</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and we are working towards implementing the fix.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:01</var> GMT-03:00</small><br><strong>Investigating</strong> - We're experiencing a service disruption that is preventing users from logging in to Mural. We're investigating the issue and will restore regular service as soon as possible.<br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/190906282023-11-11T03:58:18-03:002023-11-11T03:58:18-03:00Scheduled maintenance<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>03:58</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>03:06</var> GMT-03:00</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>03:06</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>03:05</var> GMT-03:00</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>03:04</var> GMT-03:00</small><br><strong>Scheduled</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p>tag:status.mural.co,2005:Incident/189694352023-11-11T03:00:12-03:002023-11-11T03:00:12-03:00Mural Maintenance<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>03:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>02:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>13:03</var> GMT-03:00</small><br><strong>Scheduled</strong> - From 5:00-6:00 am UTC on Saturday, November 11, Mural will be offline for routine maintenance.<br /><br />We’re working to make Mural even better and thank you for your patience during this scheduled downtime.</p>tag:status.mural.co,2005:Incident/190724192023-11-09T11:59:51-03:002023-11-09T11:59:51-03:00Image search returns no results within murals<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:59</var> GMT-03:00</small><br><strong>Resolved</strong> - The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.<br /><br />We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:58</var> GMT-03:00</small><br><strong>Monitoring</strong> - We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:51</var> GMT-03:00</small><br><strong>Identified</strong> - Searching for images in the "web" tab currently returns no results. We're investigating the issue and will restore regular service as quickly as possible.<br /><br />As a temporary workaround, users are advised to search for images via their usual search engine, and then upload the images to their mural.<br /><br />Please check our status page for the most up-to-date info: status.mural.co/</p>tag:status.mural.co,2005:Incident/187777652023-10-13T20:16:17-03:002023-10-13T20:16:17-03:00Some icons will not appear when added to a mural<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>20:16</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>10:13</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>10:12</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:59</var> GMT-03:00</small><br><strong>Identified</strong> - We've applied a temporary fix for the problem and icons are now working again.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>07:56</var> GMT-03:00</small><br><strong>Investigating</strong> - When some icons are added to a mural, they appear transparent and will not display. This does not apply to all icons in the library. We are investigating and will restore regular service as soon as possible.</p>tag:status.mural.co,2005:Incident/178533592023-07-14T10:56:55-03:002023-07-18T12:56:29-03:00Invalid signature error when signing in with SSO<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:56</var> GMT-03:00</small><br><strong>Resolved</strong> - The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.<br /><br />We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:59</var> GMT-03:00</small><br><strong>Monitoring</strong> - We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:24</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>08:26</var> GMT-03:00</small><br><strong>Investigating</strong> - Some users are unable to log in to Mural via SSO, with an error message of “invalid signature”. We are investigating and will restore regular service as soon as possible.</p>tag:status.mural.co,2005:Incident/176931832023-06-27T23:00:33-03:002023-06-27T22:08:58-03:00Mural Help Center Maintenance<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>19:02</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>20:03</var> GMT-03:00</small><br><strong>Scheduled</strong> - Mural's help centre at support.mural.co will be unavailable from 22:00 GMT on Tuesday 27th June for a period of up to 3 hours due to scheduled maintenance. Help centre articles can continue to be accessed during this time via an alternative link: intercom.help/mural.<br /><br />The Mural application at app.mural.co will not be affected by this scheduled maintenance.</p>tag:status.mural.co,2005:Incident/167378212023-04-03T13:36:54-03:002023-04-03T13:36:55-03:00Degradation of the Microsoft Teams integration<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>13:36</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:34</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:07</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>11:39</var> GMT-03:00</small><br><strong>Investigating</strong> - Some members are currently experiencing a service degradation with the Teams integration. We’re investigating the issue and are working to restore regular service as soon as possible.</p>tag:status.mural.co,2005:Incident/159292182023-01-25T08:19:34-03:002023-01-25T10:28:35-03:00Mural Collaboration Issue - murals slow in loading<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:19</var> GMT-03:00</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>07:18</var> GMT-03:00</small><br><strong>Monitoring</strong> - Our service provider has implemented a fix for this issue and we will continue to monitor its results. We will keep this page updated as we have more information. We apologize for any inconvenience caused.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>06:43</var> GMT-03:00</small><br><strong>Update</strong> - Our service provider is still working on this issue. We will keep this page updated as soon as we have more information.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>05:42</var> GMT-03:00</small><br><strong>Identified</strong> - We've identified an issue with our service provider and are actively monitoring the situation.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>05:28</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>05:27</var> GMT-03:00</small><br><strong>Investigating</strong> - Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating a general performance issue and will restore regular service as quickly as possible.<br /><br />Please check our status page for the most up-to-date info: status.mural.co/</p>tag:status.mural.co,2005:Incident/158803582023-01-19T11:45:16-03:002023-03-07T18:03:14-03:00Redirected URL is invalid error when logging in to Mural in MS Teams and Zoom<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:45</var> GMT-03:00</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:45</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been deployed for this issue and we are currently monitoring its results. We will keep this page updated as soon as we have more information. <br /><br />Please check our status page for the most up-to-date info: status.mural.co/</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:42</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We apologize for any inconvenience caused and appreciate your patience.<br /><br />Please check our status page for the most up-to-date info at status.mural.co/</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>06:40</var> GMT-03:00</small><br><strong>Identified</strong> - We’re experiencing a service disruption preventing access to Mural from the Microsoft Teams and Zoom apps. The issue has been identified and our team is working on correcting this. We'll update this message as soon as we have more details.<br /><br />Please check our status page for the most up-to-date info at status.mural.co/</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>05:36</var> GMT-03:00</small><br><strong>Investigating</strong> - We’re experiencing a service disruption preventing access to Mural from the Microsoft Teams and Zoom applications. Access from our web interface, Windows and MacOS applications is not affected.<br /><br />We are currently investigating the root cause and will keep this page updated as soon as we have more information to share. We apologize for any inconvenience caused and appreciate your patience.<br /><br />Please check our status page for the most up-to-date info at status.mural.co/</p>tag:status.mural.co,2005:Incident/144365522022-12-05T19:12:13-03:002022-12-05T19:12:13-03:00MURAL Exports Delay<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>19:12</var> GMT-03:00</small><br><strong>Resolved</strong> - The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved.<br /><br />We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:35</var> GMT-03:00</small><br><strong>Monitoring</strong> - We've implemented a fix that should resolve the issue with PDF and PNG exports. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.<br /><br />If you were impacted by this incident and were unable to export your mural, you will need to initiate the export again.<br /><br />Note that a side-effect of this incident is that mural thumbnails were not being generated correctly. If your mural is missing a thumbnail, you can correct this by opening your mural and editing it. This will trigger a new thumbnail to be generated.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:10</var> GMT-03:00</small><br><strong>Identified</strong> - We believe the issue has been identified and our team is working on fixing it. We'll update this message as soon as we have more details.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:27</var> GMT-03:00</small><br><strong>Investigating</strong> - Exports of murals are taking longer than usual to process. We're investigating the issue and will restore normal service as quickly as possible.
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<br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/141925872022-12-02T18:49:19-03:002022-12-03T01:38:26-03:00MURAL "Workspace members" page is not loading<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>18:49</var> GMT-03:00</small><br><strong>Resolved</strong> - The fix we have deployed has restored our service and the "Workspace members" page is now fully functional again. Workspace admins are now able to view and edit their workspace members as needed.<br />We appreciate your patience while we worked through this issue and apologize again for any inconveniences caused.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:49</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been deployed for this issue and we are currently monitoring its results. We will keep this page updated as soon as we have more information. <br />Please check our status page for the most up-to-date info: status.mural.co/</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:42</var> GMT-03:00</small><br><strong>Identified</strong> - We have identified the root cause of this issue and we are currently working on a fix. We will continue to update this page as soon as we have more information. <br />Please check our status page for the most up-to-date info: status.mural.co/</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:35</var> GMT-03:00</small><br><strong>Update</strong> - We’re experiencing a service disruption causing the “Workspace members” page within MURAL workspaces to display a blank page — workspace admins are therefore unable to view or edit the members within a workspace.<br />We are currently investigating the root cause of this issue and will update this page as soon as we have more information to share. We apologize for any inconveniences caused and appreciate your patience.<br />Please check our status page for the most up-to-date info :point_right: status.mural.co/</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:23</var> GMT-03:00</small><br><strong>Investigating</strong> - We’re experiencing a service disruption causing the “Workspace members” page within MURAL workspaces to display a blank page — workspace admins are therefore unable to view or edit the members within a workspace.<br />We are currently investigating the root cause of this issue and will update this page as soon as we have more information to share. We apologize for any inconveniences caused and appreciate your patience.<br />Please check our status page for the most up-to-date info :point_right: status.mural.co/</p>tag:status.mural.co,2005:Incident/139956892022-11-30T08:12:30-03:002023-03-08T16:50:21-03:00MURAL Collaboration Issue<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>08:12</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>07:17</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>07:13</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>07:13</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix has been implemented.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>07:05</var> GMT-03:00</small><br><strong>Investigating</strong> - MURAL is experiencing connection issues, leaving users unable to collaborate, seeing a 'Trying to Reconnect' message. We're investigating and will restore regular service ASAP.
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<br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/136694742022-11-24T17:00:00-03:002023-03-08T12:30:31-03:00Access blocked when logging in to MURAL<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>17:00</var> GMT-03:00</small><br><strong>Resolved</strong> - At around 15:00 UTC we started to receive notifications from MURAL users that were unable to access their content. The issue appears to have been caused by one of MURAL's security measures, which identified certain actions as potentially malicious. This resulted in a number of MURAL users having their IP addresses blocked.<br /><br />We have modified this configuration to ensure users can log in. We are investigating the root cause and will publish a postmortem on our Status Page once we have full details and corrective actions.</p>tag:status.mural.co,2005:Incident/120613792022-10-15T01:55:18-03:002023-03-08T17:05:24-03:00Users are unable to access murals or log in to their accounts "something went wrong" error<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>01:55</var> GMT-03:00</small><br><strong>Resolved</strong> - The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.
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<br />We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>00:48</var> GMT-03:00</small><br><strong>Monitoring</strong> - We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>00:23</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and our team is working on fixing it. We'll update this message as soon as we have more details.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>23:47</var> GMT-03:00</small><br><strong>Investigating</strong> - We're experiencing a service disruption causing users to not be able to access murals or access the sign-in page. We're investigating the issue and will restore regular service ASAP.<br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/112958042022-09-28T05:30:00-03:002022-10-05T18:06:45-03:00Users are unable to sign In to MURAL<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>05:30</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>04:29</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>04:21</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>03:49</var> GMT-03:00</small><br><strong>Investigating</strong> - Users are currently unable to sign in to MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP.
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<br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/112324682022-09-23T08:31:21-03:002022-10-13T18:42:50-03:00Users are unable to sign In to MURAL<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>08:31</var> GMT-03:00</small><br><strong>Resolved</strong> - The issue is now resolved and users are able to sign back into MURAL correctly.<br /><br />Once again, we'd like to apologize for any disruption this might have caused.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>07:28</var> GMT-03:00</small><br><strong>Monitoring</strong> - The issue has been mitigated and users are now able to sign back into MURAL; we continue to monitor the situation. Once again, we'd like to apologize for any disruption this might have caused. <br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>07:09</var> GMT-03:00</small><br><strong>Investigating</strong> - Users may be intermittently unable to sign in to MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP.<br /><br />Please check our status page for the most up-to-date info 👉 status.mural.co/</p>tag:status.mural.co,2005:Incident/110281582022-08-31T18:24:05-03:002022-08-31T18:24:05-03:00Creating MURAL Workspaces<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>18:24</var> GMT-03:00</small><br><strong>Resolved</strong> - The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.
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<br />We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:44</var> GMT-03:00</small><br><strong>Monitoring</strong> - We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we're able to confirm this.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:05</var> GMT-03:00</small><br><strong>Investigating</strong> - We are investigating reports of difficulties creating new MURAL workspaces. We'll provide updates as soon as we have more details.<br /><br />Please check our status page for the most up-to-date info: status.mural.co/</p>